Refund policy

30-day returns

Not happy with your order? You have 30 days from the day it arrives to request a return.

What can be returned

Items must be unused, in original packaging, and in the condition you received them. For hygiene reasons we can't accept returns on used grooming tools, litter products, or anything that's been in contact with a pet.

How to start a return

Email contact@happytail.site with your order number and what's wrong. Please don't send anything back before contacting us — returns sent without a confirmed address can't be processed or refunded.

Faulty, damaged or wrong items

Send us a photo within 7 days of delivery. We'll replace it or refund you in full. You won't need to return the item or pay anything.

Change of mind

If you simply don't want the item, you cover return shipping. Because our items ship internationally, return postage is often a large share of the item's value — worth considering before you order.

Refunds

Once your return is approved we refund to your original payment method within 5–10 business days. Your bank may take a few days more to show it. Original shipping was free, so nothing is deducted.

Cancellations

Orders can be cancelled for a full refund any time before dispatch — usually within 5–7 business days. After dispatch, our returns process applies.

Late or missing refunds

Check with your bank first, as their processing can take longer. If it's still missing after 10 business days, email us and we'll chase it.