Shipping policy
Free shipping on every order
Shipping is free to every country we serve. No handling fees, no minimum spend.
Where we ship
South Africa, the United States, the United Kingdom, Canada, Australia, Germany, France and the Netherlands.
If your country isn't on that list, our fulfilment partner can't deliver there reliably. We'd rather not take your money than leave you waiting.
How long delivery takes
Please read this before you order. Our products ship directly from our fulfilment partner's warehouses. That's what keeps the prices down, but it means delivery takes longer than a local shop.
- United Kingdom — 10–14 business days
- France — 11–15 business days
- United States — 12–16 business days
- Canada, Germany, Netherlands — 15–20 business days
- Australia — 17–22 business days
- South Africa — 20–60 business days
Orders are dispatched within 5–7 business days. The delivery windows above start from dispatch, not from when you place your order.
Ordering from South Africa
We're a South African business, so we want to be straight with you: South African orders take the longest of anywhere we ship — often six to twelve weeks door to door. There is no faster route available to us at the moment, and we're not going to pretend otherwise.
If you need something in a hurry, please buy locally instead. If you're happy to wait for the price, we're glad to have you — and you can cancel for a full refund at any time before your order is dispatched.
Tracking
You'll get a tracking number by email once your order ships. Tracking can take 3–5 days to start updating. That's normal and doesn't mean your parcel is lost.
Customs and import duties
Orders ship internationally. Depending on your country you may be charged import duties or taxes when the parcel arrives. These are set by your government, aren't included in our prices, and are the customer's responsibility. We have no way to calculate or pay them in advance.
Split deliveries
Order several items and they may arrive separately, in different parcels on different days. You're never charged extra for this.
Something wrong?
Email contact@happytail.site with your order number. If your order hasn't arrived within 15 business days of the longest estimate for your country, we'll refund or replace it — no return needed.